Below we detail the poll results in full and explain how to challenge poor service from a delivery company. For full details on your rights, you can also see our Parcel Delivery Rights guide.
Amazon Logistics tops our parcel delivery poll for the first time
We asked users to rate their experience with each parcel delivery firm they had used over the past 12 months. They had the option to rate each courier with either ‘great’, ‘OK’ or ‘poor’. The poll received more than 9,000 responses from MoneySavers.
Amazon Logistics was voted as the best of the bunch for its work in 2021, knocking DPD Local off the top spot and pushing it down to third place. Meanwhile, its sister company DPD – which held a seven-year winning streak until 2020 – has stayed firm in second place for two years in a row. Overall, five out of 17 firms are rated better by MoneySavers in this year’s poll compared to last year’s.
CitySprint and Hermes – also known as MyHermes – received the poorest ratings. Despite boosting last year’s ‘great’ score by 1 percentage point, CitySprint sits at the bottom once again, with just 12% rating it so. HermesMyHermes, meanwhile, dropped down two places to 16th place, and Yodel remains in the bottom three for the seventh year running.
See the table below for the full list of results.