App-based Starling and Monzo top MSE’s latest banking service poll – see how your bank fared – MoneySavingExpert

by MoneySaverExpert

Nearly 7,000 MoneySavers voted in our latest poll, which ran between 13 and 20 July and asked about the service customers had received from their bank over the past six months. A huge 97% of Starling Bank customers rated it “great”, just pipping Monzo’s 92%.

Meanwhile First Direct, which has won all but three of the previous banking service polls we’ve run since 2008 and was second in our previous poll back in February, this time slipped to third place with an 85% “great” rating. It follows the bank recently issuing an apology to its customers about long call waiting times due to misjudged demand as various lockdown restrictions lifted.

At the other end of the scale, TSB took the wooden spoon, with only 30% of its customers saying its service was “great”. If you’re unhappy with your bank’s service you can currently get a free £125 to switch, though this is to HSBC, which came in second-last, just ahead of TSB. The highest rated bank with a switching offer is currently First Direct with £100 – see our Best Bank Accounts guide for more info.

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