The hike affects customers who signed up to a Fibre 35 or Fibre 65 broadband plan before 1 March 2021. These households will see prices rise by £2.50/mth (£30/yr) from 1 July. But the advertising watchdog is now investigating after some customers said they were offered ‘fixed’ prices for the duration of their contract when signing up. TalkTalk says its fixed price plan terms and conditions do allow for price rises with the right to leave within 30 days. If you’re affected, see full help below.
It follows a raft of price increases announced by TalkTalk earlier this year, although customers who had taken out a Fibre 35 or Fibre 65 tariff between 10 November 2020 and 1 March 2021 were excluded at the time. TalkTalk hasn’t confirmed the exact number of customers whose bills will rise, only saying it’s a “very small proportion”. Other products, including TalkTalk’s other broadband packages, aren’t currently changing in price.
TalkTalk’s deals for newbies are currently among the cheapest on the market and are among our best-buys – and prices for new customers signing up to Fibre 35 or Fibre 65 plans aren’t changing today. See our How to find cheap broadband deals guide and our Broadband Unbundled tool if you’re thinking of switching.