Ratesetter says payments should come through on Thursday
If you’ve tried to withdraw money and it’s not come through yet, Ratesetter’s told us it expects the problem to be resolved and payments to come through imminently – and by the end of Thursday 8 April at the latest. If that doesn’t happen and you’re still left waiting, let us know at firstname.lastname@example.org.
Once cash is moved into a holding account it stops earning interest, so if you’ve been left waiting several days to get your money you could have lost out on interest in the meantime. When we asked Ratesetter if customers will be compensated for lost interest or inconvenience, it would only tell us that its priority is to return money as soon as possible.
If you had money in a Ratesetter investor account and have yet to withdraw it, Ratesetter says there’s no deadline to do so – your cash will sit in the third-party holding account for the time being. As it won’t be earning any interest there though, it’s best to take the money out ASAP.
A Ratesetter spokesperson said: “We apologise to our investors for the delay caused by this issue with our payments processing provider, but we are very pleased to say that the problem has now been fixed and the money is being processed.”
Peer-to-peer firms act at financial matchmakers – but it’s not without risk
Peer-to-peer lending firms, such as Ratesetter, act as financial matchmakers, meaning investors can put in cash to be lent out to individuals and businesses. Investors can sometimes get higher returns than they would with savings accounts, but they have to take a risk with their cash – we’ve always warned that peer-to-peer investing doesn’t come with safety guarantees as savings do. See our Peer-to-Peer Lending guide for more info.
Crucially, the peer-to-peer model is also a newish sector with many lenders that weren’t around in the 2008 recession, so the sector as a whole hasn’t previously been tested by a financial crisis.
The impact of the coronavirus pandemic had already seen Ratesetter cut the interest investors earn – it halved the interest it paid investors in May 2020, with the other half going into a ‘provision fund’ intended to protect investors from losses. Interest rates only returned to normal on 28 January 2021, shortly before Ratesetter announced it was shutting all investor accounts after being bought by Metro Bank.